Contact Us

CONTACT INFORMATION
Sway Urban
Last updated: 20 September 2026

We are here to help with anything - sizing advice, order status, returns or a question about a drop.

REACH US

WhatsApp (fastest): +91 96542 93365
Phone: +91 96542 93365
Email: swayurbanindia@gmail.com
Website: https://swayurban.com
Instagram: https://www.instagram.com/swayurbanindia/

REGISTERED AND OPERATING ADDRESS

Sway Urban
148-B, Udyog Kendra-I, Ecotech-III
Greater Noida (West), Gautam Buddh Nagar
Uttar Pradesh - 201306, India

Please note: this address is our operations facility and is not a retail store. Visits are by prior appointment only. Do not ship returns here without confirmation from our team.

SUPPORT HOURS

Monday to Saturday: 10:00 AM to 6:00 PM IST
Sunday and public holidays: Closed

Messages received outside these hours are answered on the next working day.

RESPONSE TIME

- WhatsApp: usually within a few hours during support hours
- Email: within 24 to 48 business hours

WHAT TO INCLUDE

To help us resolve your query faster, please share:
- Your order number
- The registered phone number or email on the order
- Photographs, if the issue is with a product or a damaged parcel

ORDER SUPPORT LINKS

Shipping and delivery questions: see our Shipping Policy
Returns, exchanges and refunds: see our Return and Refund Policy
Data and privacy questions: see our Privacy Policy